Support & Fixes Policy

Fast, human help and simple fixes for a smooth experience.

CriaPrompt provides human and technical support so you can use the product with confidence. As access is digital and immediate, we do not offer direct refunds. In exceptional cases, we follow Hotmart’s policy.

  • Human and technical support via Hotmart or email.
  • Technical fixes in case of technical issues (broken link, access, file).
  • No direct refund; exceptional cases follow Hotmart’s policy.

1. How support works

After purchase, you receive immediate access to the content. If you need help, use the support channel inside Hotmart or email support@criaprompt.ai with your order number.

2. Technical fixes

If any technical error is identified (e.g., broken link, access failure, or corrupted file), we will correct it or resend the material at no additional cost, as quickly as possible.

3. Hotmart guarantee

Exceptional requests are handled under Hotmart’s Guarantee Policy. Our goal is to resolve quickly and transparently.

Last updated: 10/14/2025.