Support & Returns
We offer clear, human support so you can use CriaPrompt with confidence. Access is digital and immediate, so we focus on solving issues fast and fairly.
Summary
- Human support via email; you can also contact us through Hotmart if you prefer.
- Technical fixes and exchanges if there is a link, access, or file issue.
- Exceptional returns follow Hotmart’s Guarantee Policy (UK terms apply accordingly).
1. How to contact support
Email us at support@criaprompt.ai with your order number and a short description of the issue. We’ll reply as quickly as we can.
2. Exchanges & technical fixes
If a technical problem is identified (for example: broken link, access failure, or corrupted file), we’ll correct it or resend the material at no extra cost.
3. Returns (exceptional cases)
Because access is digital and made available instantly, we do not offer direct refunds. In exceptional cases, requests are handled under Hotmart’s Guarantee Policy. Our goal is to resolve quickly and transparently.
4. Good use & fairness
Please use support in good faith and within reasonable limits. We are a small team and aim to help effectively and fairly.
Thank you for your understanding — we’ll always do our best to resolve things with care and common sense.